Payment and shipping

Shipping conditions


Shipping costs

Shipping to Germany and Luxembourg is charged with € 5.50. 

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Return shipping fees are taken over by you (the customer).

Return addresses:

GEA aktiv, Carsten Licht, 136 bd de la Pétrusse, L-2330 Luxembourg (store)

GEA aktiv, Carsten Licht, Zum Saargau 4, D-66663 Merzig (shipping only)

 

Shipping to Austria is charged with € 11.

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Return shipping fees are taken over by you (the customer).

Shipping to Switzerland is charged with € 22.

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Orders from Switzerland may be subject to addtional charges such us import toll.

Return shipping fees are taken over by you (the customer).

Shipping to other EU countries is charged with  16.

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We ship to: Belgium (BE), Bulgaria (BG), Denmkark (DK), Germany (DE), Estonia (EE), Finland (FI), France (FR), Greece (GR), Ireland (IE), Italy (IT), Croatia (HR), Latvia (LV), Lithuania (LT), Malta (MT), the Netherlands (NL), Poland (PL), Portugal (PT), Romania (RO), Sweden (SE), Slovakia (SK), Slovenia (SI), Spain (ES), the Czech Republic (CZ), Hungary (HU), Cyprus (CY).

Return shipping fees are taken over by you (the customer).

Shipping to non-european (EU) countries is charged with € 30.

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We ship toAustralia (AU), China (CN), Hongkong (HK), Japan (JP), Russia Federation (RU), Singapur (SG), United Kingdom (GB), United States of America (US).

Return shipping fees are taken over by you (the customer).

 

Shipping deadlines

As long as there is no other deadline indicated in the description of an article, delivery of goods in Germany and Luxembourg will be handled within 2 or 3 days, to other European countries within 5 to 10 days following the order confirmation (on agreed payment in advance following the moment of payment order). Please note that no shipping is handled on Sundays and holidays. Shipping to overseas (i.e. Africa, Americas, Asia, Oceania) can take from 2 up to 6 weeks depending on the DHL shipping method and customs handling.

If you have ordered goods with varying times of delivery, we will send them in one combined package as long as no other agreement has been taken between GEA and you, the customer. In this case, the time of delivery is defined by the article ordered with the longer time of delivery. 

Payment conditions

Orders to be shipped can be paid by

  • advance payment by IBAN money transfer
  • payment by PayPal

 

Bank information:

 

Bank: SPUERKEESS (BANQUE ET CAISSE D'EPARGNE DE L'ETAT LUXEMBOURG) / BCEE
IBAN: LU610019265599138000
BIC: BCEELULL
Account owner: CARSTEN LICHT

Delivery to packing stations

We also ship to packing station. For such a delivery we need the number of the packing station and your personal post number which is available from DHL. This number is compsed of 6 to 8 numbers.

 

 

 

INSTRUCTIONS ON WITHDRAWAL

 

Right of withdrawal

 

You have the right to withdraw from this contract within 14 days without giving any reason.

 

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

 

To exercise the right of withdrawal, you must inform us (GEA aktiv Luxemburg - Carsten Licht, 136, boulevard de la Pétrusse, L-2330 Luxembourg, phone: +352 26483002, gea@pt.lu) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

 

 

Effects of withdrawal

 

If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in any event, you will not incur any fees as a result of such reimbursement. You shall send back the goods or hand them over to us or GEA aktiv, Carsten Licht, Zum Saargau 4, D-66663 Merzig, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

 

You will bear the direct cost of returning the goods.

 

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.